Mediator :

The Guest is informed that in the event of a dispute arising from the general terms and conditions of sale and after having referred to the Hotel Bookings department and in the event of a negative response or in the absence of a response within 2 months, he has, pursuant to Articles L.616-1 and R.616-1 of the French Consumer Code, the right to refer the matter to the consumer mediator to which the Hotel belongs. The Guest can contact the Tourism and Travel Mediator, Mr. Jean-Pierre Teyssier, at the following address or on the website https://www.mtv.travel/: MTV Médiation Tourisme et Voyage, BP 80 303, 75823 Paris Cedex 17